Frequently Asked Questions
How long will my order take to ship?
Non-Custom orders typically take on average 3 business days to create and ship. Custom and/or personalized orders ships typically 3-12 business days.
Although there is no additional charge for you to custom build your blanket, it may take up to 12 business days to complete.
What is your return policy?
Any non-personalized item(s) may be returned for credit within 14 days of receipt as long as the item has not been used. You must call for authorization. Returns must be received within 14 days of the authorization. Return shipping charges are the sole responsibility of the customer. Unfortunately, we are not able to issue a refund for embroidered items.
How do you ship?
Our standard shipping is through Fed Ex Home Delivery. This usually takes 1-5 business days based on distance to destination. Shipping through Fed Ex allows for tracking. You will receive an email once your package has shipped providing you include an email address. Please be sure that the "ship to" address entered is accurate and complete to ensure prompt delivery.
Do you offer gift wrap?
All of our products will come complete with tissue and ribbon at no additional charge.
Do I have to pay sales tax?
Sales tax is regulated differently by each state. Sales taxes appled to any order are determined by the address that you provide when you use Google Checkout.
How can we contact you?
You may contact Oostie Baby through email Lauren@OostieBaby.com , or by calling 407-399-3553. We make the best effort and will aim to respond to any inquiries within 24 hours.
Is there anything else I should know?
Please keep in mind that we are a small business custom making each order; therefore, time is needed to make each item. Also, you will see that no two items are exactly the same. Each item is "perfectly imperfect" meaning, hand made with loving care. It is also important to realize that the colors represented on the website and the product you receive could vary, either due to the computer monitor and/or the fact that there could be color variations in the dying process of the fabrics themselves.
What is Google checkout and can I use another method of payment or place a phone order?
Google Checkout is a faster, more secure way to buy from stores across the web using a single username and password. Use it once and stop creating new accounts every time you buy. Or please call to place a phone order as checks are also accepted. At this time payment for phone orders are check only.
